Office hours / telephone contact
Kindly call us during the following hours:
Outside office hours, you are kindly welcome to contact us via email:
Reporting defects and malfunctions
Our cleaning service and maintenance staff strive to prepare the apartments for you in perfect condition. If you notice any malfunction after checking in, kindly report it during office hours so that we can take care of the matter as soon as possible for your comfort.
In the event of a major heating, plumbing or other urgent circumstances, please call us immediately at +48 790 813 055. If the line is currently busy, please send us a text message stating what the issue is so that we can respond as soon as possible.
You can make reservations through our website www.scala-apartamenty.pl or by phone at+48 790 813 055 (9:00-17:30)
In order to set up a reservation it is necessary to pay a deposit of 30% of the total amount of the stay, payable within 24 hours of our sending the initial confirmation. For "last minute" reservations, a 100% down payment is required.
You pay the remaining amount for the reservation at the time of collection of the keys and check-in. At the time of collection of the keys and check-in you can pay by cash or credit card.
Cancellation of reservation
Cancellation conditions - you will find the exact conditions for cancellation of your reservation in your booking confirmation. Normally, you can cancel your reservation free of charge up to 14 days before arrival. In this case, your deposit will be refunded after your cancellation. "Last minute" and "special deals" reservations are non-refundable.
The advance payment is refunded within 7 days after the cancellation. After this time, the transfer will be credited to your account.
Check-in and key collection takes place from 16:00 at our office, 60c Łąkowa Street, Gdansk. We kindly ask you to contact us the day before your arrival in order to arrange the check-in time.
Late check-in outside office hours takes place in the form of self -check in. The receptionist will provide you with the information necessary for self-check-in on the day of arrival.
Earlier check-in is possible only after confirming the availability of the apartment the day before your stay.
Check-out of the Apartments takes place until 11:00 am and by this time the keys must be returned to the Lion Apartments office, 60c Łąkowa Street, Gdansk.
Late check-out is possible only by arrangement with the reception. In this case, for each additional hour after 11:00 am and until 2:00 pm a fee of 50 PLN will be charged. Check-outs after 14:00, are billed as an additional day at the rate applicable to the reservation. In the event that guests, do not agree with the reception to extend the night and do not check out at 11:00 a.m., a penalty will be charged.
From our guests we are obliged to collect a resort tax of the City of Gdansk amounting to 2,50 PLN per person per day.
Extra beds in apartments
To meet your expectations in some apartments with a larger area there is the possibility of adding an extra bed on request. The cost of preparing an extra bed for an additional person is 150 zł. per day.
In order to check availability please contact our team +48 790 813 055
Each of our Apartments is equipped with high quality hotel linen and towels. Wireless WI-FI network is located in each of the Apartments. To make your stay as comfortable and successful as possible, you will find the following equipment in our Apartments:
fully equipped kitchen or kitchenette: tableware, glasses, cups, basic cooking accessories, electric kettle, refrigerator, hob
in selected apartments: coffee maker, dishwasher, microwave oven, toaster
washing machine (in selected apartments)
You will find a detailed list of equipment for each apartment after selecting a specific apartment in the APARTMENTS tab.
Stay with children
In an effort to meet your expectations, for the duration of your stay with the youngest we can equip the apartment with a travel crib, a feeding chair and a bathtub. The cost of retrofitting is 100 PLN/ stay. In order to order a set we kindly ask you to contact the reception desk during office hours, or send an e-mail with a request for retrofitting the Apartment.
We offer apartments with elevator and on the first floor. You will find detailed information in the description of each Apartment. We also encourage you to contact us by phone so that we can advise you on choosing the right Apartment.
Staying with pets
Like you, we love animals, but due to the varied equipment of the apartments, we accept stays with pets only in selected facilities after confirmation with the reception.
After a stay with a pet, we make sure that the apartment is prepared for the next guests and passed the marking, so for a stay with a pet an additional fee of 150 PLN will be added.
Some of our apartments have private parking spaces, information about this, you will find in detailed descriptions of the apartments. In the case of other facilities, you can use the public parking spaces of the City of Gdansk (pay zone Mon.-Sun. approx. 6 PLN/hour) located on nearby streets or private parking lots, the exact list of which can be found here
We are at your disposal and will do our best to fulfill your special wishes - this may include the preparation of a bouquet of flowers, champagne, wine, spa tickets waiting for guests in the Suite. For this purpose, we kindly ask you to contact us in advance to determine the details and individual pricing.
We will be happy to order transportation from/to the airport for you. The company recommended by us will take you to the place in the shortest possible time. Prices for transportation from/to the airport:
90 PLN - up to 4 people
130 PLN - up to 8 people. In order to confirm the transfer we kindly ask you to contact the reception and provide your flight number, arrival time and current phone number. After confirming the transfer, the driver will be waiting for you in the arrivals hall with your name and surname written on the plate.