Important information

Kindly call us during the following hours:

• office is open from - 9:00 - 17:30

Outside office hours, you are kindly welcome to contact us via email:
recepcja@scala-apartamenty.pl

Our cleaning service and maintenance staff strive to prepare the apartments for you in perfect condition. If you notice any malfunction after checking in, kindly report it during office hours so that we can take care of the matter as soon as possible for your comfort.

In the event of a major heating, plumbing or other urgent circumstances, please call us immediately at +48 509 132 000. If the line is currently busy, please send us a text message stating what the issue is so that we can respond as soon as possible.

You can make reservations through our website www.scala-apartamenty.pl or by phone at 

+48 509 132 000 (9:00-17:30)

In order to set up a reservation it is necessary to pay a deposit of 30% of the total amount of the stay, payable within 24 hours of our sending the initial confirmation. For "last minute" reservations, a 100% down payment is required.

You pay the remaining amount for the reservation at the time of collection of the keys and check-in. At the time of collection of the keys and check-in you can pay by cash or credit card.

Cancellation conditions - you will find the exact conditions for cancellation of your reservation in your booking confirmation. Normally, you can cancel your reservation free of charge up to 14 days before arrival. In this case, your deposit will be refunded after your cancellation. "Last minute" and "special deals" reservations are non-refundable.

The advance payment is refunded within 5 days after the cancellation. After this time, the transfer will be credited to your account.

Check-in and key collection takes place from 16:00 at our office, 60K Łąkowa Street, Gdansk. We kindly ask you to contact us the day before your arrival in order to arrange the check-in time.

Late check-in outside office hours takes place in the form of self -check in. The receptionist will provide you with the information necessary for self-check-in on the day of arrival.

Earlier check-in is possible only after confirming the availability of the apartment the day before your stay.

Check-out of the Apartments takes place until 11:00 am and by this time the keys must be returned to the Lion Apartments office, 60K Łąkowa Street, Gdansk.

Late check-out is possible only by arrangement with the reception. In this case, for each additional hour after 11:00 am and until 2:00 pm a fee of 100 PLN will be charged. Check-outs after 14:00, are billed as an additional day at the rate applicable to the reservation. In the event that guests, do not agree with the reception to extend the night and do not check out at 11:00 a.m., a penalty will be charged.

To meet your expectations in some apartments with a larger area there is the possibility of adding an extra bed on request. The cost of preparing an extra bed for an additional person is 150 zł. per day.
In order to check availability please contact our team +48 509 132 000

Each of our Apartments is equipped with high quality hotel linen and towels. Wireless WI-FI network is located in each of the Apartments. To make your stay as comfortable and successful as possible, you will find the following equipment in our Apartments:

• fully equipped kitchen or kitchenette: tableware, glasses, cups, basic cooking accessories, electric kettle, refrigerator, hob

• in selected apartments: coffee maker, dishwasher, microwave oven, toaster

• washing machine (in selected apartments)

• hair dryer

• TV

• iron

You will find a detailed list of equipment for each apartment after selecting a specific apartment in the APARTMENTS tab.

In an attempt to meet your expectations, we can equip the Apartment with a travel bed with a mattress and bedding and a feeding chair for the duration of your stay with the youngest ones at the price of PLN 30 per day, and at the cost of PLN 100 per stay for stays of 4 or more days.

In order to order a set we kindly ask you to contact the reception during office hours, or send an e-mail with a request to equip the Apartment.

We offer flats with a lift and on the ground floor. Please refer to the description of the individual Apartments for more detailed information. We also encourage you to contact us by telephone so that we can advise you on choosing the right Apartment.

Like you, we love animals, but due to the varied equipment of the apartments, we accept stays with pets only in selected facilities after confirmation with the reception.

After a stay with a pet, we make sure that the apartment is prepared for the next guests and passed the marking, so for a stay with a pet an additional fee of 150 PLN will be added.

Some of our apartments have private parking spaces, information about this, you will find in detailed descriptions of the apartments. In the case of other facilities, you can use the public parking spaces of the City of Gdansk (pay zone Mon.-Sun. approx. 6 PLN/hour) located on nearby streets or private parking lots, the exact list of which can be found here

We are at your disposal and will do our best to fulfill your special wishes - this may include the preparation of a bouquet of flowers, champagne, wine, spa tickets waiting for guests in the Suite. For this purpose, we kindly ask you to contact us in advance to determine the details and individual pricing.

Our recommended company will take you to your destination in the shortest possible time.

Prices for transport from/to the airport:

• 75 PLN - up to 4 persons (valid from Monday to Friday from 6 am to 10 pm)
• 90 PLN - up to 4 people (valid on Sundays, holidays and from 10 pm to 6 am)
• For more than 4 persons, an extra charge of PLN 20 will be added (bus up to 6 persons).
• In the case of a large amount of luggage, we can order a Combi car which can accommodate 4 persons and more luggage. This is an additional cost of 15 PLN added to the cost of the trip.

To take up the offer, please contact reception for more information.